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Return Policy

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1. Eligibility

You may return eligible items within 15 days of the purchase date. To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unworn, and with all tags attached.

  • Proof of purchase (order number or receipt) is required.

  • The return request must be initiated within the specified timeframe.

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2. Non-Returnable Items

The following items are not eligible for return:

  • Customized or Personalized Items: Products with custom embroidery, logos, or alterations.

  • Clearance or Final Sale Items: Items marked as final sale or clearance.

  • Used or Damaged Items: Items that show signs of wear, damage, or alteration.

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3. Return Process

To initiate a return, follow these steps:

  1. Contact Customer Support: Email us at infinitecleansolutionsgmail.com to request a return authorization.

  2. Pack the Item: Securely pack the item in its original packaging.

  3. Include Documentation: Include a copy of your order confirmation or receipt.

  4. Ship the Item: Ship the package to the address provided by our customer support team.

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4. Refunds

Upon receiving and inspecting the returned item, we will process your refund within 5 business days. Refunds will be issued to the original payment method used during the purchase.

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5. Shipping Costs

  • Return Shipping: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).

  • Original Shipping: Original shipping charges are non-refundable.

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6. Exchanges

We do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

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7. Contact Us

If you have any questions or need assistance with your return, please reach out to our customer support team:

WorkArmor Essentials Email: infinitecleansolutionsgmail.com

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Cancellation Policy

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1. Order Cancellation

You have the right to cancel your order within 24 hours of placing it. To request a cancellation, please contact our customer support team via email at infinatecleansolutions@gmail.com. Include your order number and relevant details in your communication.

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2. Late Cancellations

After the initial 24-hour window, cancellations are subject to approval. Late cancellations may incur a restocking fee or other charges, depending on the circumstances. We recommend reaching out to us as soon as possible if you need to cancel an order beyond the initial period.

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3. Refunds for Cancelled Orders

If your order is successfully cancelled within the specified time frame, we will process a refund to your original payment method within 5 business days.

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4. Exceptions

  • Customized Orders: Orders with custom embroidery, logos, or alterations cannot be cancelled once production has begun.

  • Shipped Orders: If your order has already been shipped, it cannot be cancelled. You may initiate a return following our Return Policy.

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5. Contact Us

If you have any questions or need assistance with order cancellations, please reach out to our customer support team:

WorkArmor Essentials Email: infinatecleansolutions@gmail.com

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